1. Acceptance of Terms
By accessing, using, purchasing, or registering for services provided by Xelnovia PBX (“Xelnovia,” “we,” “our,” or “us”), you agree to be bound by these Terms of Service, our Privacy Policy, Acceptable Use Policy, and any additional service agreements that may apply.
If you do not agree with these terms, you must discontinue use of our services immediately.
2. Service Scope
Xelnovia PBX provides hosted PBX, enterprise VoIP, SIP trunking, SMS-enabled communication services, cloud telephony infrastructure, call routing, extensions, and related business communication solutions.
Service features, pricing, limitations, and included functionality may vary by plan, deployment type, or commercial agreement.
3. Eligibility and Account Responsibility
You are responsible for maintaining accurate account information, protecting login credentials, and ensuring all activities performed through your account comply with applicable laws and these terms.
Account owners remain responsible for actions taken by employees, agents, administrators, or other authorized users operating under the account.
4. SMS Messaging Terms
By providing a mobile phone number and opting into messaging services, you consent to receive SMS or MMS communications related to account notifications, authentication, customer support, service alerts, operational updates, and business communications.
Message frequency may vary depending on account activity, communication settings, and services used.
Message and data rates may apply according to your mobile carrier plan.
You may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP or contact support@xelnovia.com .
5. Acceptable and Lawful Use
Services may only be used for lawful business purposes.
Users agree not to:
- Transmit unlawful, fraudulent, abusive, or deceptive communications
- Send spam, phishing, or unauthorized bulk messaging
- Engage in caller ID spoofing or unlawful robocalling
- Interfere with network integrity or platform security
- Use services in violation of telecom regulations or carrier policies
6. Billing and Payments
Subscription charges, setup fees, usage-based charges, DID fees, SMS fees, taxes, and additional services are governed by the applicable pricing agreement or approved commercial proposal.
Failure to maintain timely payment may result in service suspension, restricted functionality, or account termination.
Customers remain responsible for all charges incurred through their accounts, including usage generated by authorized users.
7. Service Availability
Xelnovia PBX targets enterprise-grade reliability and infrastructure stability; however, uninterrupted or error-free operation cannot be guaranteed.
Service interruptions may occur due to:
- Carrier outages or upstream provider failures
- Internet connectivity disruptions
- Scheduled maintenance activities
- Emergency security responses
- Force majeure or events beyond reasonable control
8. Customer Compliance Responsibilities
Customers are responsible for ensuring that their use of call recording, SMS messaging, voicemail systems, announcements, routing behavior, and communication practices comply with all applicable laws, regulations, and carrier requirements.
Customers are solely responsible for obtaining any required user, recipient, or participant consent.
9. Privacy and Data Use
Information handling practices are governed by our Privacy Policy.
By using our services, you acknowledge and agree to the collection, processing, storage, and transmission of information as described in our Privacy Policy.
10. Intellectual Property
All software, branding, service architecture, documentation, infrastructure systems, designs, and related materials remain the intellectual property of Xelnovia PBX or its licensors.
No ownership rights are transferred through use of the services unless explicitly agreed in writing.
11. Third-Party Providers
Xelnovia PBX services may depend upon third-party telecommunications carriers, cloud providers, infrastructure vendors, payment processors, and external integrations.
We are not responsible for outages, limitations, policy changes, or failures originating from third-party providers.
12. Suspension and Termination
We reserve the right to suspend, restrict, or terminate services for reasons including:
- Violation of these Terms of Service
- Fraudulent or unlawful activity
- Carrier or regulatory complaints
- Security threats or abuse reports
- Non-payment or failed billing
- Protection of network integrity or infrastructure
Termination may occur without prior notice where immediate action is reasonably necessary to protect systems, customers, carriers, or legal compliance obligations.
13. Disclaimer of Warranties
Services are provided on an “as is” and “as available” basis.
To the maximum extent permitted by law, Xelnovia PBX disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
14. Limitation of Liability
To the maximum extent permitted by applicable law, Xelnovia PBX shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of revenue, profits, business opportunities, or data.
Total liability arising from use of services shall not exceed the amount paid by the customer for services during the preceding three-month period.
15. Indemnification
Customers agree to defend, indemnify, and hold harmless Xelnovia PBX, its affiliates, employees, contractors, and providers from claims, liabilities, damages, losses, and expenses arising from:
- Violation of these Terms of Service
- Unlawful communications activity
- Customer misuse of services
- Violation of telecom or privacy laws
16. Changes to Terms
Xelnovia PBX may revise these Terms of Service from time to time.
Updated versions become effective upon publication on this page. Continued use of services after updates constitutes acceptance of the revised terms.
17. Contact Information
Questions regarding these Terms of Service may be directed to:
Xelnovia PBX
Email:
support@xelnovia.com